(10/?) So here’s a few highlights from the email I sent him:
“Our window of maximum opportunity has already passed, which is extremely unfortunate as we were looking to be the first in the space and it seems we would now be closer to fifth if we were able to close this out within the next 3 weeks. It's been more than 4 months since we were told we'd have a shoe within 6 to 8 weeks and if we had met that timeline, we'd be in a much better place than we are now. For this, I would say a partial refund - to keep the project going - would seem fair.”
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That being said, if you are amenable to a partial refund we can agree to move forward, but certain conditions must be met:
* We would need an ongoing deliverables calendar until the sample is to what we agreed upon. You said one week, but looking at the pics and outstanding items (ie: correct colors, shape, patches and embroidery) - I believe it'd take a few weeks at the very least…
* At the end of this, we are also expecting a full tech pack - not just a re-rendering of our rendering. Measurements by size, specifically.
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Also - just an FYI - I scrolled the email below and saw mention, again, of MOQ's and I feel I must reiterate what it is that we came to you for: we came to you for 1 of 1's. If we were interested in MOQ's we would have gone through a much cheaper option - I have Chinese suppliers emailing me daily that they can provide $100 samples and 100-pair MOQ's for $20/pair. That's not what we are interested in. Please keep in mind we have no intention of discussing MOQ's until the sample phase is over and we have some pre-orders. We are ONLY interested in 1 of 1 bespoke sneakers at this time.”
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He never responded via email.
He texted me, though: “Team not able to meet the deadlines you outlined in your email so we will be issuing a refund check.”